POLICIES/FAQ
Policies
Tima’s Teranga is currently not offering a return, refund, or exchange policy. All sales made are final. Due to our products being worn on the head and coming in direct contact with hair we are not offering returns or exchanges due to sanitation concerns. Thank you for your support and understanding.
FAQs
Q: Where are the products made?
A: Our products are handmade in Senegal, West Africa!
Q: Are pins needed to style the infinity head wrap?
A: No, pins are not necessary to style the infinity head wrap.
Q: Can I purchase a scrunchie if I have thick hair?
A: Absolutely! The circumference of the jumbo-sized scrunchie is comparable to a head band and is large enough to even wrap around thick hair twice!
Q: Does Tima’s Teranga offer sales?
A: Yes! Be sure to follow us on our TikTok and Instagram pages @timasteranga for exclusive codes for our followers!
Q: Can I get a return, refund, or exchange?
A: No, we are currently not offering returns, refunds, or exchanges due to sanitation concerns. Kindly refer to our policy section above to read more.
Q: Where can I contact Tima’s Teranga for further questions or comments?
A: We can be reached at timasteranga@gmail.com for any questions or suggestions.